Privacy Policy

1. Who this policy applies to

This Privacy Policy applies to the SmartISPBD website, account registration, subscription services, billing portal and related support communications operated by MHM Soft IT Solutions.

An ISP using SmartISPBD remains responsible for the customer information it enters or synchronizes. We process that information only to provide the platform and related services.

2. Information we collect

Depending on how you use the service, we may collect:

• Account and identity information such as name, business name, email address, mobile number, address and account role.
• Subscription, invoice, payment reference and transaction status information. We do not intentionally store full card or mobile-wallet PIN information.
• ISP operational data entered by an authorized account, including customer, package, billing, voucher and network-management records.
• Technical information such as IP address, browser, device type, login time, security events, cookies and diagnostic logs.
• Support requests, email or SMS delivery status and communications you send to us.

3. How we use information

We use information only where reasonably necessary to:

• Create and secure accounts, authenticate users and provide requested SmartISPBD functionality.
• Process subscriptions, confirm payments, issue receipts and provide renewal or expiry notices.
• Operate billing, MikroTik, PPPoE, Hotspot, reporting and customer-service workflows requested by the account owner.
• Detect abuse, investigate errors, maintain audit logs, improve reliability and protect the platform.
• Meet legal, accounting, tax and regulatory obligations applicable to our business.

4. Sharing and service providers

We may share the minimum required information with infrastructure, payment, email, SMS, analytics or support providers that help deliver the service. These providers receive information only for the relevant service purpose.

We may disclose information when required by law, to protect users or the platform, or as part of a lawful business transfer. We do not sell your personal information.

5. Payment information

Payments may be completed through an external payment gateway. The gateway processes payment credentials under its own privacy and security terms. SmartISPBD normally receives a transaction reference, amount, status and limited payer information needed for verification and accounting.

6. Cookies and local storage

We may use essential cookies or browser storage to keep you signed in, preserve security state, remember preferences and prevent fraudulent requests. Disabling essential storage may prevent parts of the service from working.

7. Data retention and deletion

We retain information for as long as an account is active and afterward where necessary for security, dispute resolution, accounting, backup integrity or legal obligations. A valid deletion request will be assessed against these requirements before data is removed or anonymized.

8. Security

We use administrative, technical and organizational safeguards appropriate to the nature of the service. No internet service can guarantee absolute security. Account owners must protect passwords, API credentials and authorized-user access and notify us promptly of suspected misuse.

9. Your choices and rights

Subject to applicable law and account ownership verification, you may request access to, correction of or deletion of your personal information, or object to certain processing. You may also change eligible notification preferences from the application.

• Requests must come from the account owner or an appropriately authorized person.
• We may retain limited records where required for fraud prevention, financial audit or legal compliance.
• Service communications essential to security, payment or account status may not be optional while the service is active.

10. Children, external links and changes

SmartISPBD is a business service and is not directed to children. External services linked from our website have their own policies. We may update this policy as the platform or applicable requirements change; the revised date will be shown on this page.

11. Contact us

For a privacy question or verified data request, contact us using the details shown below. Please do not send account passwords, payment PINs or router credentials by email.